Package Safety
One phone call is enough to ensure that your shipment is delivered so that you are unburdened.On time
Your shipment will be collected according to the appointment, carefully handled, and delivered according to schedule.Customer Support
Receive personal care and support for all your questions and inquiries. Simply contact our Customer Service via phone or E-mail.
Our Services We Serve All Industry
FAQ Frequently Asked Questions
Contact the sender, which could be an online store’s customer service department. They may ask us to investigate your case.
The code is valid until after delivery.
You always need to bring valid proof of identity (ID card, passport, or driving license) when picking up your parcel. Some online stores only allow for the intended recipient to collect the parcel. Sometimes these shipments are insured and a recipient’s signature is needed. You will be notified if no one other than you can pick it up. If this is the case, please don’t forget to bring a valid ID and drop by yourself to collect it. In most cases, someone other than the intended recipient can collect it as well, but only if they bring a valid ID.
We’re sorry to hear that! You can file a complaint with the sender, which could be the customer service department of the online store where you placed your order.
Unfortunately, we will no longer be able to intercept your parcel. We recommend that you contact the sender, which could be the customer service department of the online store where you ordered the parcel. They can ensure that your parcel is resent.
Unfortunately, that is not possible. Please contact the sender, which could be the customer service department of the online store where you placed your order. They will be able to deliver your parcel to another address.
If you receive a shipment number from the sender, which could be the online store where you ordered a product, you can always follow the parcel online with track and trace. You can check the parcel’s status as soon as the parcel is registered with us.
If you’re not at home at the time of delivery and we can’t deliver the parcel to your neighbors, we’ll bring it to a Woofeairline ServicePoint close to you. We’ll also leave a card with a code in your mailbox. Enter this code in track and trace to see where your parcel is going to be delivered.
Alternatively, you can choose to have another delivery attempt at your address or your neighbors. You will be able to choose from multiple dates and time slots, during the day or in the evening. It is also possible to have the parcel delivered at a different Woofeairline point. Be sure to make your choice before 11.59 PM.
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